Popular Start Over Feature Removed From Spectrum Cable TV

Since Bright House Networks merged with Spectrum AKA Charter, we have confirmed their “Start Over” feature has been removed.

Spectrum Social Live Chat Session
Spectrum cs live chat over over removed feature after bhn merger

Start Over is a very popular feature that we use a lot. It’s especially appreciated in the morning if we’re late for the morning news. Just select start over from the menu and walla..

Update 12/13/18: We cut the cable and switched to YouTube TV. See this post for further details.

Last week we discovered this feature was not working. The option was available but the feature would not start. Tried rebooting spectrum’s cable box with no help.

A few days later Spectrum’s start over feature option disappeared from the cable box option menu.

Last night after trying it again and not seeing the option i called support. Figured it was the converter box that went bed.

After a few minutes the rep (i could hear him typing) said it’s a signal problem. The spectrum support rep said to wait 72 hours then call back if the problem is not cured.

Soon afterward i went to twitter and contacted support again. It’s been my experience in the past that social support was much better than Bright House / Charter call in customer service.

That Spectrum rep confirmed start over feature had been removed from some channels. He didn’t specify which channels were removed from Spectrum start over, but said to try Bay News Nine, it it’s working the feature was removed from the channel i was trying to access. 🙄

Sure enough Spectrum start over worked on bay news nine. So such a popular feature was removed from NBC 1008, Fox News 1014, and USA 1238, that i know of.

Querying Google and Bing search for “Spectrum Start Over Not Working” there were several complaints about start over. This one on Spectrum forums  On Demand and Start Over not working for 3 weeks now! And another complaining about Start Over and On Demand not working.

This is typical corporate bs – merge with a good company that provided excellent service and support. Then raise the price then take away features!

Update 03/17/17: Our Start Over feature just started working again last week.  Maybe the network was not fully merged, or maybe Spectrum had so may people complaining they re-enabled the service.

Just my two cents worth as usual.. 😉

I'm a retired auto dealer and ASE cert technician. Former Fidonet BBS system operator (sysop) turned Internet hobbyist webmaster. I blog about politics and other topics without any sugarcoating, beating around the bush, or holding back!

13 Thoughts to “Popular Start Over Feature Removed From Spectrum Cable TV”

  1. Jej

    Why drop start over on many channels. I didn’t see a refund on my bill for loss of service. Not that you care about customers…

  2. Jj

    Why drop start over on many channels. I didn’t see a refund on my bill for loss of service. Not that you care about customers…

  3. Terri sims

    I love the in-depth program today about finances and teaching in the school system nine from citrus County and I have tried several times to get the school system to teach about APR rate fixed rate bank rupies Putting some extra money on a payment towards the principal they didn’t want to hear anything about that just like the guy on TV said if the parents don’t have the knowledge neither will the children

  4. Kent

    ….and walla..”. ‘walla’ is not a word. It’s “voila”.

    1. Anonymous

      But Walla Walla is a place

  5. buffgirl23

    I miss NBC start over… I work second shift!

  6. George

    I agree with Eugene. Service has gotten worse and price increased. Start over not working as it had been. A number of channels freeze up often. Last week had outage on all services…internet, phone and RV for hours. No good alternatives at this time as Verizon has different issues and still need Internet for other TV sources.

  7. Tim Pellerin

    Last night, Spectrum told me the networks control whether or not start over is offered. They told me that it is still offered by Spectrum. ABC Tampa and Fox Tampa no longer work.

    1. DocCyber

      Dunno.. Don’t watch Fox local, but Fox Business (1214) works for me.

  8. Sam

    My start over is not working either.

    1. eugene villars

      Since BHN has switched to spectrum cable and internet is useless and works maybe an hour or two a day.

      We cannot watch tv any more because the pictures freeze up and scramble. On top of that our bill doubled and our channels were cut in half, and these are the channels we primarily watched.

      Don’t bother calling them because like I was told you get what you pay for? WTF does that mean? We pay 200 a month and don’t even turn the tv on any more because it never works and they REFUSE to fix the problem, So that is just the tv side, the internet has not been this bad since the 90’s and we had dial up so most of the time we cannot get online.

      In a typical week everything quits working, internet, phone and tv for most of the day 3-4 times a week.

      We are both disabled and our DocCybertors can’t get in touch with us and vice versa, my wife had a heart attack and I could not call an ambulance for her because the phone quit working.

      This is not a cable/internet provider it is a criminal organization robbing from the people.

      1. DocCyber

        Ours is working good, slight digital breakup on USA, but otherwise the TV works well.

        Never had a problem with our internet or phone. The start over started working about a month after it quit. Keeping my fingers crossed it keeps working.

      2. drake

        “We pay 200 a month and don’t even turn the tv on any more because it never works and they REFUSE to fix the problem”
        There’s the problem. If they give bad service AND PEOPLE KEEP PAYING THEM $200 month, they have zero incentive to give better service. Why would they? Cancel, or cut back to whatever the minimum possible is, or switch providers if that’s an option, if more people do that they will eventually wake up. If you keep paying $200/month, zero chance of improvement.

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