Popular Start Over Feature Removed From Spectrum Cable TV

Since Bright House Networks merged with Spectrum AKA Charter, we have confirmed their “Start Over” feature has been removed.

Spectrum Social Live Chat Session
Spectrum cs live chat over over removed feature after bhn merger

Start Over is a very popular feature that we use a lot. It’s especially appreciated in the morning if we’re late for the morning news. Just select start over from the menu and walla..

Update 12/13/18: We cut the cable and switched to YouTube TV. See this post for further details.

Last week we discovered this feature was not working. The option was available but the feature would not start. Tried rebooting spectrum’s cable box with no help.

A few days later Spectrum’s start over feature option disappeared from the cable box option menu.

Last night after trying it again and not seeing the option i called support. Figured it was the converter box that went bed.

After a few minutes the rep (i could hear him typing) said it’s a signal problem. The spectrum support rep said to wait 72 hours then call back if the problem is not cured.

Soon afterward i went to twitter and contacted support again. It’s been my experience in the past that social support was much better than Bright House / Charter call in customer service.

That Spectrum rep confirmed start over feature had been removed from some channels. He didn’t specify which channels were removed from Spectrum start over, but said to try Bay News Nine, it it’s working the feature was removed from the channel i was trying to access. 🙄

Sure enough Spectrum start over worked on bay news nine. So such a popular feature was removed from NBC 1008, Fox News 1014, and USA 1238, that i know of.

Querying Google and Bing search for “Spectrum Start Over Not Working” there were several complaints about start over. This one on Spectrum forums  On Demand and Start Over not working for 3 weeks now! And another complaining about Start Over and On Demand not working.

This is typical corporate bs – merge with a good company that provided excellent service and support. Then raise the price then take away features!

Update 03/17/17: Our Start Over feature just started working again last week.  Maybe the network was not fully merged, or maybe Spectrum had so may people complaining they re-enabled the service.

Just my two cents worth as usual.. 😉

I'm an outspoken good ole southern boy. Fidonet computer bulletin board system operator, hobbyist webmaster, and MAGA blogger. Just hanging out in cyberspace keeping up with tech, 'blogging my opinion' without beating around the bush!

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Shejej
Shejej
June 20, 2021 11:16 PM

Start over dropped again on many channels. No problem. TDS fiber is almost ready to go in our area and half the price of Spectrum. Will be switching shortly.

Jej
Jej
April 28, 2020 11:06 PM

Why drop start over on many channels. I didn’t see a refund on my bill for loss of service. Not that you care about customers…

Jj
Jj
April 28, 2020 11:05 PM

Why drop start over on many channels. I didn’t see a refund on my bill for loss of service. Not that you care about customers…

Terri sims
Terri sims
May 21, 2019 1:39 PM

I love the in-depth program today about finances and teaching in the school system nine from citrus County and I have tried several times to get the school system to teach about APR rate fixed rate bank rupies Putting some extra money on a payment towards the principal they didn’t want to hear anything about that just like the guy on TV said if the parents don’t have the knowledge neither will the children

Kent
Kent
July 19, 2018 8:23 AM

….and walla..”. ‘walla’ is not a word. It’s “voila”.

Anonymous
Anonymous
December 14, 2020 5:57 PM
Reply to  Kent

But Walla Walla is a place

buffgirl23
buffgirl23
May 2, 2018 2:34 PM

I miss NBC start over… I work second shift!

George
George
November 27, 2017 10:29 PM

I agree with Eugene. Service has gotten worse and price increased. Start over not working as it had been. A number of channels freeze up often. Last week had outage on all services…internet, phone and RV for hours. No good alternatives at this time as Verizon has different issues and still need Internet for other TV sources.

Tim Pellerin
Tim Pellerin
August 29, 2017 6:10 PM

Last night, Spectrum told me the networks control whether or not start over is offered. They told me that it is still offered by Spectrum. ABC Tampa and Fox Tampa no longer work.

DocCyber
DocCyber
August 29, 2017 8:05 PM
Reply to  Tim Pellerin

Dunno.. Don’t watch Fox local, but Fox Business (1214) works for me.

Sam
Sam
February 13, 2017 8:16 PM

My start over is not working either.

eugene villars
eugene villars
March 29, 2017 4:15 PM
Reply to  Sam

Since BHN has switched to spectrum cable and internet is useless and works maybe an hour or two a day. We cannot watch tv any more because the pictures freeze up and scramble. On top of that our bill doubled and our channels were cut in half, and these are the channels we primarily watched. Don’t bother calling them because like I was told you get what you pay for? WTF does that mean? We pay 200 a month and don’t even turn the tv on any more because it never works and they REFUSE to fix the problem, So… Read more »

drake
drake
August 31, 2020 8:40 PM
Reply to  eugene villars

“We pay 200 a month and don’t even turn the tv on any more because it never works and they REFUSE to fix the problem”
There’s the problem. If they give bad service AND PEOPLE KEEP PAYING THEM $200 month, they have zero incentive to give better service. Why would they? Cancel, or cut back to whatever the minimum possible is, or switch providers if that’s an option, if more people do that they will eventually wake up. If you keep paying $200/month, zero chance of improvement.

DocCyber
DocCyber
March 29, 2017 5:55 PM
Reply to  eugene villars

Ours is working good, slight digital breakup on USA, but otherwise the TV works well.

Never had a problem with our internet or phone. The start over started working about a month after it quit. Keeping my fingers crossed it keeps working.